Returns & Exchanges
Return Policy
You can return your items within 15 days of receiving them. To be eligible for a return, items must be unused, unworn, and in their original packaging. Returns that do not meet these criteria may not be accepted.
How to Start a Return
To initiate a return, please contact our customer service team at [email protected] with your order details. We’ll provide you with step-by-step instructions and a return address.
Exchanges
Currently, we do not offer direct exchanges. If you’d like a different style or size, please initiate a return for your original item and place a new order for the desired product.
Refunds
Once your return is received and inspected, we will process your refund to the original payment method within a few business days. Shipping fees are non-refundable.
Shipping Costs for Returns
Customers are responsible for the shipping cost of returned items, unless the return is due to an error on our part (e.g., defective or incorrect item received).
Need Help?
Our team is always here to make your experience as smooth as possible. If you have any questions or need assistance, please email us at [email protected].
Thank you for choosing Jump Flex Feet — let’s walk confidently together!